Frequently Asked Questions
For Renters
Use search filters for location, type, or amenities. View photos, details, and reviews to
make
an informed choice.
Use the chat feature or Phone Call to discuss details, inspections, or clarifications with
the host,
or call them directly.
Coordinate with the host for a physical or virtual inspection based on your preference.
Payments include rental fees, service charges, liability fees, and VAT.
Failed payments invalidate the booking, and the property will not be covered by FlexSpacez’s
insurance.
Payments are held in the host’s wallet and released after you complete your rental.
Contact the host through the chat feature or Phone Call to report any issues. Note that
FlexSpacez is
only a listing platform and does not manage properties directly.
FlexSpacez will not be liable for insurance claims on bookings where payment is not
processed through the platform.
After your rental period ends, you will receive a prompt to rate and review the property and
host.
Reviews help improve the community experience.
Contact the host through the platform’s booking system to request an extension. Ensure
additional
payments are processed through FlexSpacez to maintain insurance coverage.
Each property has specific terms and conditions set by the host. Review the listing details
and
discuss planned activities with the host to ensure compliance.
Use the 'iReport' feature on the platform to notify FlexSpacez's support team of any
inappropriate
behavior or listings.
For Hosts
Sign up, select a subscription package, and upload property details.
FlexSpacez offers tiered plans to accommodate different needs and budgets.
Payments are held until the renter completes their stay and are then released to your
wallet.
Report damages immediately to claim coverage if the booking was completed on the platform.
Spaces such as event venues, residential properties, studios, or co-working spaces can be
listed, provided they meet FlexSpacez’s standards.
Notify the renter promptly. Frequent cancellations may affect your ratings and hosting
privileges.
The platform provides transparent transactions, secure payments, and liability coverage for
platform-approved bookings.
Submit a valid means of identification and proof of address during registration.
Yes, you can specify house rules and renter requirements in your listing to ensure a
positive
experience.
Try to resolve issues directly through the platform’s messaging system or Phone call. If
unresolved, contact FlexSpacez's support team for assistance.
Use high-quality photos, detailed descriptions, competitive pricing, and respond promptly to
inquiries to enhance your listing’s appeal.
Account Management
Click “Sign Up,” provide the required details, and verify your email to activate your
account.
Use the “Forgot Password?” link on the login page and follow the instructions sent to your
email.
Go to the “My Account” section to edit personal, payment, or subscription details.
FlexSpacez employs encryption and secure payment gateways to ensure your data is protected.
Contact FlexSpacez support via chat or email at support@flexspacez.com for prompt
assistance.
Deactivate your account through the “Settings” section or request permanent deletion by
contacting support.
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